functional labor categories below (marked with #) are further
subdivided by knowledge/skill level. Definitions of these knowledge/skill
levels are below
Level Knowledge/Skill Description
Applies fundamental concepts, processes, practices, and
procedures on technical assignments. Performs work that requires practical
experience and training. Work is performed under supervision.
Possesses and applies expertise on multiple complex work
assignments. Assignments may be broad in nature, requiring originality
innovation in determining how to accomplish tasks. Operates with
appreciable latitude in developing methodology and presenting solutions
problems. Contributes to deliverables and performance metrics where
Possesses and applies a comprehensive knowledge across key tasks and
high impact assignments. Plans and leads major technology assignments.
Evaluates performance results and recommends major changes affecting
short-term project growth and success. Functions as a technical expert
across multiple project assignments. May supervise others.
Provides technical/management leadership on major
tasks or technology assignments. Establishes goals and plans that
project objectives. Has domain and expert technical knowledge. Directs
controls activities for a client, having overall responsibility for
financial management, methods, and staffing to ensure that technical
requirements are met. Interactions involve client negotiations and
interfacing with senior management. Decision making and domain knowledge
may have a critical impact on overall project implementation. May
Responsible for developing, drafting, writing and editing reports,
briefs, proposals, and other documents in support of a client’s
(b) Interfaces with personnel to coordinate meetings, maintain logs,
records and files, provides end-user support, and performs general
(c) Assists in budgetary, billing, and financial management.
(d) Responsible for preparing and/or maintaining systems, programming
operations documentation, procedures and methods, including user reference
Designs, develops, enhances, debugs, and implements software.
Troubleshoots production problems related to software applications.
(b) Researches, tests, builds, and coordinates the conversion and/or
integration of new products based on client requirements. Designs
develops new software products or major enhancements to existing software.
(c) Addresses problems of systems integration, compatibility, and
(d) Consults with project teams and end users to identify application
(e) Performs feasibility analysis on potential future projects to
(f) Assists in the evaluation and recommendation of application software
packages, application integration and testing tools.
(g) Resolves problems with software and responds to suggestions for
improvements and enhancements.
(h) Acts as team leader on projects.
(i) Instructs, assigns, directs, and checks the work of other software
developers on development team.
(j) Participates in development of software user manuals.
Applications Systems Analyst (103A#)
(a) Formulates/defines system scope and objectives.
(b) Devises or modifies procedures to solve complex problems considering
computer equipment capacity and limitations, operating time, and form
(c) Prepares detailed specifications for programs. Assists in the
development, testing, implementation, and documentation of new software
of existing applications.
(d) Works with project managers, developers, and end users to ensure
application designs meet business requirements.
(e) Formulates/defines specifications for complex operating software
programming applications or modifies/maintains complex existing
applications using engineering releases and utilities from the
(f) Designs, codes, tests, debugs, and documents those programs.
(g) Provides overall operating system, such as sophisticated file
routines, large telecommunications networks, computer accounting,
advanced mathematical/scientific software packages.
(h) Assists all phases of software systems programming applications.
(i) Evaluates new and existing software products.
Business Process Consultant (104A)
Analyzes process and re-engineering, with an understanding of
technical problems and solutions as they relate to the current and
process change by integrating new processes with existing ones
and communicating these changes to impacted Business Systems teams.
(c) Recommends and facilitates quality improvement efforts.
Business Systems Analyst (105A)
Formulates and defines systems scope and objectives based on both
needs and a thorough understanding of business systems and industry
(b) Devises or modifies procedures to solve complex problems considering
computer equipment capacity and limitations, operation time, and form
desired results. Includes analysis of business and user needs,
documentation of requirements, and translation into proper system
(c) Provides consultation on complex projects and is considered to
top level contributor/specialist of most phases of systems analysis,
considering the business implications of the application of technology
the current and future business environment.
Chief Information Security Officer (106A)
Responsible for determining enterprise information security standards.
Develops and implements information security standards and procedures.
(b) Provides tactical information security advice and examining the
ramifications of new technologies.
(c) Ensures that all information systems are functional and secure.
(a) Acts as a senior consultant in complex or mission critical client
(b) Develops, modifies, and applies computer modeling and programming
applications to analyze and solve mathematical and scientific problems
affecting system and program performance.
(c) Participates in all phases of scientific and engineering projects
as research, design, development, testing, modeling, simulating, training,
Computer Forensic & Intrusion Analyst (108A)
(a) Provides knowledge in computer and network forensics.
(b) Conducts vulnerability assessments/penetration tests of information
(c) Develops, researches and maintains proficiency in tools, techniques,
countermeasures, and trend in computer and network vulnerabilities,
hiding, and encryption.
(d) Identifies, deters, monitors, and investigates computer and network
(e) Provides computer forensic support to high technology investigations
in the form of evidence seizure, computer forensic analysis, and data
Management Specialist (109A#)
(a) Provides configuration management planning.
(b) Describes provisions for configuration identification, change
configuration status accounting, and configuration audits.
(c) Regulates the change process so that only approved and validated
changes are incorporated into product documents and related software.
Data Architect (110A)
Designs and builds relational databases. Performs data access analysis
design, and archive/recovery design and implementation.
(b) Develops strategies for data acquisitions, archive recovery, and
implementation of a database.
(c) Works in a data warehouse environment, which includes data design,
database architecture, and metadata repository creation.
(d) Translates business needs into long-term architecture solutions.
(e) Defines, designs, and builds dimensional databases.
(f) Develops data warehousing blueprints, evaluating hardware and
platforms, and integrating systems.
(g) Reviews and develops object and data models and the metadata
repository to structure the data for better management and quicker
Data Warehousing Specialist (111A#)
Coordinates the data administration technical function for both data
warehouse development and maintenance.
(b) Facilitates change control, problem management, and communication
data architects, programmers, analysts, and engineers.
(c) Establishes and enforces processes to ensure a consistent, well
managed, and well-integrated data warehouse infrastructure.
(d) Analyzes and identifies data and metadata requirements.
(e) Defines user requirements and database design specifications.
(f) Designs, implements, and supports data warehousing requirements.
Implements business rules via stored procedures, middleware, or other
(g) Provides product support and maintenance of the data warehouse.
(h) Performs data warehouse design and construction.
(i) Prepares/implements data verification and testing methods for
Database Specialist (112A#)
(a) Provides all activities related to the administration of computerized
(b) Projects long-range requirements for database administration and
in conjunction with other managers in the information systems function.
(c) Designs, creates, and maintains databases in a client/server
(d) Conducts quality control and auditing of databases in a client/server
environment to ensure accurate and appropriate use of data.
(e) Advises users on access to various client/server databases.
(f) Designs, implements, and maintains complex databases with respect
JCL, access methods, access time, device allocation, validation checks,
organization, protection and security, documentation, and statistical
(g) Applies knowledge and experience with database technologies,
development methodologies, and front-end (e.g., COGNOS)/back-end
(e.g., SQL). Performs database programming and supports systems design.
(h) Includes maintenance of database dictionaries, overall monitoring
standards and procedures, file design and storage, and integration
systems through database design.
Disaster Recovery Specialist (113A#)
Designs and administers programs to include policies, standards,
guidelines, training programs, and a viable quality assurance process
(b) Oversees and reviews the testing and implementation of software,
systems, and data networks to ensure that the integrity and security
electronic data and data systems are adequately protected.
(c) Facilitates the preparation of an organization-wide business
(d) Assists in the coordination and establishment of disaster recovery
programs and business resumption planning across mainframe and client
(e) Coordinates and monitors simulation testing across all platforms.
(f) Designs and administers programs to include policies, standards,
guidelines, training programs, and a viable quality assurance process
Enterprise Architect (114A)
(a) Provides high-level architectural expertise to managers and technical
(b) Develops architectural products and deliverables for the enterprise
operational business lines.
(c) Develops strategy of system and the design infrastructure necessary
support that strategy.
(d) Advises on selection of technological purchases with regards to
processing, data storage, data access, and applications development.
standards for the client/server relational database structure for
organization (SQL, ORACLE, SYBASE, etc.).
(e) Advises of feasibility of potential future projects to management.
Resource Planning (ERP) Analyst (115A)
(a) Assists with the development and maintenance of the Enterprise
Planning (ERP) program.
and evaluates ERP application systems. Assists in software
upgrades, documentation, and implementation.
(c) Customizes and configures workflow to allow the integration of
(d) Tests ERP layout to ensure the system is meeting corporate needs.
Business/Architectural Specialist (116A)
Adapts functional business requirements and processes to technical
solutions based upon comprehensive enterprise application solution
(b) Enterprise resource planning and management processes, including
not limited to: knowledge management, investment analysis, data
warehousing, e- commerce, return on investment analysis, human resource
analysis, material management and logistics, supply chain management,
procurement, ordering, manufacturing, decision support, and information
Financial Analyst (117A)
Provides support in the areas of budget, billing, reporting, and
financial management for IT initiatives.
Geographic Information System (GIS) Analyst/Programmer (118A)
(a) Demonstrates proficiency in GIS analysis and data modeling.
(b) Demonstrates and maintains proficiency with current and developing
technologies and software related to geographic analysis.
(c) Coordinates, manages, administers, and develops the Geographic
(d) Develops various types of GIS maps and related data sets.
(e) Designs and implements GIS analytical procedures.
(f) Performs analysis and maintenance of GIS systems.
Graphics Specialist (119A)
Produces graphic art and visual materials for promotions,
advertisements, films, presentations, packaging, and informative and
instructional material through a variety of media outlets such as
(b) Generates, manipulates, and integrates graphic images, animations,
sound, text and video generated with automated tools into consolidated
seamless multimedia programs.
Groupware Specialist (120A)
Provides the implementation, maintenance, and support of company
technical support on local groupware replication and client
dial-up access issues.
Provides analysis related to the design, development, and
implementation of hardware for products.
(b) Develops test strategies, devices, and systems.
(c) Performs stress and performance tests on a variety of computer
hardware including circuit boards, processors and wiring.
Help Desk Specialist
(a) Responds to and diagnoses problems through discussion with users.
(b) Ensures a timely process through which problems are controlled.
Includes problem recognition, research, isolation, resolution, and
(c) Supervises operation of help desk and serves as focal point for
(d) Provides support to end users on a variety of issues.
(e) Identifies, researches, and resolves technical problems.
(f) Responds to telephone calls, email and personnel requests for
(g) Documents, tracks, and monitors the problem to ensure a timely
(h) Provides second-tier support to end users for either PC, server,
mainframe applications or hardware.
(i) Interact with network services, software systems engineering,
applications development to restore service and/or identify and correct
(j) Simulates or recreates user problems to resolve operating
(k) Recommends systems modifications to reduce user problems.
Information Assurance/Security Specialist (123A#)
(a) Determines enterprise information assurance and security standards.
(b) Develops and implements information assurance/security standards
(c) Coordinates, develops, and evaluates security programs for an
organization. Recommends information assurance/security solutions
support customers’ requirements.
(d) Identifies, reports, and resolves security violations.
(e) Establishes and satisfies information assurance and security
requirements based upon the analysis of user, policy, regulatory,
(f) Supports customers at the highest levels in the development and
implementation of doctrine and policies.
(g) Applies know-how to government and commercial common user systems,
well as to dedicated special purpose systems requiring specialized
features and procedures.
(h) Performs analysis, design, and development of security features
and defines security requirements for computer systems which
may include mainframes, workstations, and personal computers.
(j) Designs, develops, engineers, and implements solutions that meet
(k) Provides integration and implementation of the computer system
(l) Analyzes general information assurance-related technical problems
provides basic engineering and technical support in solving these
(m)Performs vulnerability/risk analyses of computer systems and
applications during all phases of the system development life cycle.
(n) Ensures that all information systems are functional and secure.
Information Specialist/Knowledge Engineer (124A)
Develops information retrieval solutions to support client
requirements for specified domain subjects, using information retrieval
software languages and automated text analysis and extraction techniques
Modeling and Simulation Specialist (125A)
Specialist in modeling and simulation functions or operations such
but not limited to exercises, plans, coordination, demonstrations,
instruction in the fields such as, but not limited to health,
environmental, transportation, law enforcement, and security for military,
and civil agencies.
(b) Supports live, constructive, or virtual training.
Provides technical guidance for directing and monitoring information
systems operations. Designs, builds, and implements network systems.
(b) Directs compilation of records and reports concerning network
operations and maintenance. Troubleshoots network performance issues.
Analyzes network traffic and provides capacity planning solutions.
(c) Monitors and responds to complex technical control facility hardware
and software problems. Interfaces with vendor support service groups
ensure proper escalation during outages or periods of degraded system
(d) Manages the purchase, testing, installation, and support of network
communications, including LAN/MAN/WAN systems.
(e) Performs system-level design and configuration of products including
determination of hardware, OS, and other platform specifications.
(f) Plans large-scale systems projects through vendor comparison and
(g) Performs a variety of systems engineering tasks and activities
are broad in nature and are concerned with major systems design,
integration, and implementation, including personnel, hardware, software,
budgetary, and support facilities and/or equipment.
quality assurance review and the evaluation of new and
existing software products.
(i) Provides assistance and oversight for all information systems
operations activities, including computer and
telecommunications/communications operations, data entry, data control,
LAN/MAN/WAN administration and operations support, operating systems
programming, system security policy procedures, and/or web strategy
(j) Provides input to policy level discussions regarding standards
(k) Supervises all personnel engaged in the operation and support
network facilities, including all communications equipment on various
platforms in large scale or multi-shift operations.
(l) Supervises complex operations that involve two or more additional
functions such as, but not limited to, network operations, systems
security, systems software support, and production support activities.
(m)Monitors and responds to hardware, software, and network problems.
(n) Provides the routine testing and analysis of all elements of the
(including power, software, communications machinery, lines, modems,
(o) Utilizes software and hardware tools and identifies and diagnoses
complex problems and factors affecting network performance.
(p) Troubleshoots network systems when necessary and makes improvements
Program Manager (127A)
Organizes, directs, and manages contract operation support functions,
involving multiple, complex and inter-related project tasks.
(b) Manages teams of contract support personnel at multiple locations.
(c) Maintains and manages the client interface at the senior levels
(d) Meets with customer and contractor personnel to formulate and
task plans and deliverable items. Ensures conformance with program
schedules and costs.
Project Manager (128A)
(a) Leads team on large projects or significant segment of large complex
(b) Analyzes new and complex project related problems and creates
innovative solutions involving finance, scheduling, technology,
methodology, tools, and solution components.
(c) Provides applications systems analysis and programming activities
a Government site, facility or multiple locations.
(d) Prepares long and short-range plans for application selection,
development, systems maintenance, and production activities and for
necessary support resources.
all aspects of projects.
Quality Assurance Specialist (129A#)
Provides development of project Software Quality Assurance Plan and
the implementation of procedures that conforms to the requirements
(b) Provides an independent assessment of how the project's software
development process is being implemented relative to the defined process
and recommends methods to optimize the organization's process.
(c) May be responsible for all activities involving quality assurance
compliance with applicable regulatory requirements.
(d) Conducts audits and reviews/analyzes data and documentation.
(e) Develops and implements procedures and test plans for assuring
in a system development environment which supports large databases
Research Analyst (130A)
Plans, organizes, and conducts research in a variety of areas, such
new or existing products, science, social science, law or business,
support of an IT initiative.
(b) Searches sources such as reference works, literature, documents,
newspapers, statistical records, and other sources of information.
Internet, Intranet, magazines, periodicals, journals, and other media
(c) Analyzes information and statistical data to prepare reports and
studies for use by professionals.
Strategic/Capital Planner (131A)
Provides strategic planning of large projects or a significant segment
of a strategic planning portion of a large complex project.
(b) Provides the overall approach to clarify mission statements so
be used as springboards in envisioning their desired future.
(c) Assists in developing mission and vision statements, subsequent
delineation, provides guidance for building operational plans and
specifying measurable outcomes to include capital outlay planning
in a consolidated strategic planning process and prioritizes those
(d) Assist in preparation of key strategic planning documentation,
including OMB Form 300.
Subject Matter Expert (132A#)
Serves as subject matter expert, possessing in-depth knowledge of
particular area, such as business, computer science, engineering,
mathematics, or the various sciences.
(b) Provides technical knowledge and analysis of highly specialized
applications and operational environments, high-level functional systems
analysis, design, integration, documentation and implementation advice
exceptionally complex problems
that need extensive knowledge of the subject matter
for effective implementation.
(c) Participates as needed in all phases of software development with
emphasis on the planning, analysis, testing, integration, documentation,
and presentation phases.
(d) Applies principles, methods and knowledge of the functional area
capability to specific task order requirements, advanced mathematical
principles and methods to exceptionally difficult and narrowly defined
technical problems in engineering and other scientific applications
arrive at automated solutions.
Systems Engineer (133A)
Provides analysis related to the design, development, and integration
of hardware, software, man-machine interfaces and all system level
requirements to provide an integrated IT solution.
(b) Develops integrated system test requirement, strategies, devices
(c) Directs overall system level testing.
Technical Editor (134A)
(a) Reviews content of technical documentation for quality.
(b) Produces technical and scientific illustrations for presentations
and/or publication, as appropriate to the requirements.
(c) Ensures that documents follow the style laid out in the company's
Technical Writer (135A)
Writes a variety of technical articles, reports, brochures, and/or
manuals for documentation for a wide range of uses.
(b) Coordinates the display of graphics and the production of the
(c) Ensures content is of high quality and conforms with standards.
(a) Evaluates, recommends, and implements automated test tools and
(b) Designs, implements, and conducts test and evaluation procedures
ensure system requirements are met.
(c) Develops, maintains, and upgrades automated test scripts and
architectures for application products. Also writes, implements, and
reports status for system test cases for testing. Analyzes test cases
provides regular progress reports.
(d) Serves as subject matter specialist providing testing know-how
support of user requirements of complex to highly complex software/hardware
(e) Directs and/or participates in all phases of risk management
assessments and software/hardware development with emphasis on analysis
user requirements, test design and test tools selection.
Assesses, designs, and conceptualizes training scenarios, approaches,
objectives, plans, tools, aids, curriculums, and other state of the
technologies related to training and behavioral studies.
(b) Identifies the best approach training requirements to include,
limited to hardware, software, simulations, course assessment and
refreshment, assessment centers, oral examinations, interviews, computer
assisted and adaptive testing, behavior-based assessment and performance,
and team and unit assessment and measurement.
(c) Develops and revises training courses. Prepares training catalogs
(d) Trains personnel by conducting formal classroom courses, workshops,
Voice/Data Communications Engineer (138A#)
Provides technical direction and engineering knowledge for
communications activities including planning, designing, developing,
testing, installing and maintaining large communications networks.
(b) Ensures that adequate and appropriate planning is provided to
building architects and planners in building communications spaces
media pathways meet industry standards.
(c) Develops, operates, and maintains voice, wireless, video, and
(d) Provides complex engineering or analytical tasks and activities
associated with one or more technical areas within the communications
Web Content Analyst (139A)
Provides for development and content that will motivate and entertain
users so that they regularly access the website and utilize it as
source for information and decision-making.
(b) Provides managing/performing website editorial activities including
gathering and researching information that enhances the value of the
Designs and builds web pages using a variety of graphics software
applications, techniques, and tools.
(b) Designs and develops user interface features, site animation,
special-effects elements. Contributes to the design group's efforts
enhance the look and feel of the organization's online offerings.
(c) Designs the website to support the organization's strategies and
relative to external communications.