The scope of the Basic Contract includes any and all components of an
integrated IT solution, including all current and any new technologies
which may emerge during the life cycle of the Basic Contract and information
technology systems and services in support of National Security Systems,
as defined in FAR 39.002. The Basic Contract provides IT solutions through
performance of a broad range of services which may include the integration
of various technologies critical to the services being acquired.
the definition of IT changes over the lifecycle of the Basic Contract,
the scope of the Basic Contract will be considered to coincide with
the current definition at any given time.
Definition of Information Technology
Definitions of Information Technology are provided as follows:
(1) The term 'information technology', with respect to an executive
agency means any equipment or interconnected system or subsystem of
equipment, that is used in the automatic acquisition, storage, manipulation,
management, movement, control, display, switching, interchange, transmission,
or reception of data or information by the executive agency. For purposes
of the preceding sentence, equipment is used by an executive agency
if the equipment is used by the executive agency directly or is used
by a contractor under a contract with the executive agency which (i)
requires the use of such equipment, or (ii) requires the use, to a significant
extent, of such equipment in the performance of a service or the furnishing
of a product.
(2) The term 'information technology' includes computers, ancillary
equipment, software, firmware and similar procedures, services (including
support services), and related resources.
(3) Notwithstanding subparagraphs (A) and (B), the term 'information
technology' does not include any equipment that is acquired by a Federal
contractor incidental to a Federal contract.
Federal Acquisition Regulation (FAR)
The FAR defines information technology in section 2.101(b):
COMPONENTS OF AN IT SOLUTION
The Contractor shall provide Infrastructure and related services, Applications
services, and IT Management Services to support agencies’ integrated
IT solution requirements.
order to provide a common framework for defining and understanding the
components of an IT solution, this section will refer to terminology
included in the Federal Enterprise Architecture (FEA) and Department
of Defense Enterprise Architecture (DoDEA). More detailed information
about FEA and DoDEA may be found in Section J, Attachment 5. Usage of
this terminology or structure is not required within individual Orders
placed on this contract.
Contractor shall promote IT solutions that support Federal government
requirements for standardized technology and application service components.
facilitate integration requirements for broad Federal IT and E-Gov initiatives,
as well as promote the sharing, consolidation, and “re-use”
of business processes and systems across the Federal government. The
Contractor shall promote the use of open source solutions and open technology
development where practicable to enable this re-use.
Within each section below, an overview of the contract solution and
service offerings is
provided, followed by examples of work to be performed relative to Order
Examples are not meant to be all-inclusive, but rather general indications
of the types of products or services within a given category. Other
products and services not listed as examples which adhere to the definition
for each section are also within scope. For more detailed on information
about the particular components of the FEA/DoDEA reference models listed
below, see Section J, Attachment 5.
Infrastructure serves as the foundation and building blocks of an integrated
IT solution. It is the hardware which supports Application Services
(C.3.2) and IT Management Services (C.3.3); the software and services
which enable that hardware to function; and the hardware, software,
and services which allow for secure communication and interoperability
between all business and application service components.
services facilitate the development and maintenance of critical IT infrastructures
required to support Federal government business operations. This section
includes the technical framework components that make up integrated
IT solutions. One or any combination of these components may be used
to deliver IT solutions intended to perform a wide array of functions
which allow agencies to deliver services to their customers (or users),
whether internal or external, in an efficient and effective manner.
includes hardware, software, licensing, technical support, and warranty
services from third party sources, as well as technological refreshment
and enhancements for that hardware and software.
section is aligned with the FEA/DoDEA Technical Reference Model (TRM)
describes these components using a vocabulary that is common throughout
the entire Federal government. A detailed review of the TRM is provided
in Section J, Attachment 5.
includes complete life cycle support for all hardware, software, and
services represented above, including planning, analysis, research and
development, design, development, integration and testing, implementation,
operations and maintenance, information assurance, and final disposition
of these components. The services also include administration and help
desk functions necessary to support the IT infrastructure (e.g., desktop
support, network administration). Infrastructure components of an integrated
IT solution can be categorized as follows:
Service Access and Delivery
These components are responsible for facilitating the end-to-end collection
and distribution of data that is either entered or requested by a user.
These components include all functions necessary to communicate in a
client-server environment. Examples of these components include, but
are not limited to, web browsers, Virtual Private Network (VPN), Remote
Authentication Dial-In User Service (RADIUS), Peer-to-peer, Section
508 compliance, HyperText Transfer Protocol (HTTP), File Transfer Protocol
(FTP), Simple Mail Transfer Protocol (SMTP).
Service Platform and Infrastructure
These components include all functions necessary for processing and
storing data. These
components provide and manage the resources available for Application
Examples of these components include, but are not limited to, desktops,
mainframes, routers, switches, printers, Asynchronous Transfer Mode
(ATM), T1, Digital Subscriber Line (DSL), Ethernet, Windows/UNIX, Java/.NET;
web server/portal; database, data storage, data warehouse; software
development tools: testing, modeling, versioning, configuration management.
These components consist of the design of application or system software
that incorporates interfaces for interacting with other programs and
for future flexibility and expandability. These components define higher
level logical functions to provide services in a way that is useful
and meaningful to users and other Application Services (C.3.2). Examples
of these components include, but are not limited to, digital certificates,
Simple Object Access Protocol (SOAP), Resource Description Framework
(RDF); data management: Structured Query Language (SQL), Open DataBase
Connectivity (ODBC), and OnLine Analytical Processing (OLAP).
Service Interface and Integration
These components define the discovery, interaction and communication
technologies joining disparate systems and information providers. Application
Services (C.3.2) leverage and incorporate these components to provide
interoperability and scalability. Examples of these components include,
but are not limited to: Messaging-Oriented Middleware (MOM), Object
Request Broker (ORB), Enterprise Application Integration (EAI), EXtensible
Markup Language (XML), Electronic Data Interchange (EDI), Web Services
Description Language (WSDL), Universal Description, Discovery and Integration
Application Services provide support for all applications and collaborative
service capabilities. These services include support for developing
and implementing enterprise and departmental level applications. These
applications may be “cross-cutting” in nature, with inter-related
service processing components extending across/beyond the enterprise,
or unique to a particular agency/department’s mission requirements.
Services are aligned with the FEA/DoDEA Service Component Reference
Model (SRM). The Contractor shall support all “service domains”
outlined in the FEA SRM, to enable the advancement of business and performance
objectives. These “service domains” identify the service
capabilities required by Federal government agencies to support enterprise/departmental
processes and applications.
Contractor shall promote, to the maximum extent practicable use of commercially
available technologies (e.g. Commercial Off-the-Shelf (COTS) and non-developmental
items) to support Federal government agencies’ IT solution requirements.
The Contractor hall provide competencies to employ agencies’ enterprise
architectures (EAs) as required by individual Orders, to support IT
solutions development and implementation and alignment with the FEA.
Services include complete life cycle support, including planning, analysis,
research and development, design, development, integration and testing,
implementation, operations and maintenance, information assurance, and
conjunction with the Application Services supporting each of the Service
Domains defined in the FEA/DoDEA SRM, the Contractor shall provide Applications
Services for systems required to support unique agency and departmental-level
mission requirements, as specified in individual Orders. These services
include support for existing and/or new/emerging mission requirements
not yet served by the FEA model.
following represents either components of applications or capabilities
which Application Services will support. Each particular area includes,
but is not limited to, support for the described functions.
3.2.1. Customer Services
Customer Relationship Management (CRM): All aspects of the CRM process,
planning, scheduling, and control activities involved with service delivery.
components facilitate agencies’ requirements for managing and
interactions across multiple communication channels and business lines.
Preferences: Customizing customer preferences relative to interface
requirements and information delivery mechanisms (e.g., personalization,
subscriptions, alerts and notifications).
Initiated Services: Initiating service requests and seeking assistance
from government agencies via online communication channels (e.g., online
help, tutorials, self-service, reservation/registration, multilingual
Tracking and Workflow: Automated routing, tracking, and management of
documents (e.g., process tracking, case management, conflict resolution).
and Scheduling: Automated distribution and scheduling activities (e.g.,
inbound/outbound correspondence management).
Process Management: Development and implementation of standard methodologies
automated process management systems, to facilitate agencies’
requirements for managing and monitoring activities surrounding their
core business operations (e.g., change management, configuration management,
requirements management, program/project management, governance/policy
management, quality management, risk management).
Management: Collaboration and communication activities (e.g.,
workgroup/groupware, network management).
Management: Selecting, managing, and evaluating agencies’ investments
and capital asset portfolios (e.g., strategic planning/management, portfolio
management, performance management).
Chain Management: All aspects of supply chain management, from the initial
sourcing phase through customer delivery (e.g., procurement, sourcing
management, inventory management, catalog management, ordering/purchasing,
invoice tracking, storefront/shopping cart, warehouse management, returns
Digital Asset Services
Content Management: Content development, maintenance, updates, and distribution
content authoring, content review/approval, tagging/aggregation, content
publishing/delivery, syndication management).
Management: Capturing, indexing, and maintaining documents (e.g., document
imaging, optical character recognition (OCR), document revisions, library/storage,
review/approval, document conversion, indexing/classification).
Management: Collecting and processing data from multiple sources and
generating information to support business requirements (e.g., information
retrieval, information mapping/taxonomy, information sharing, categorization,
knowledge engineering, knowledge capture/distribution/delivery, smart
Management: Administration of official government records (record linking/association,
record storage/archival, document classification, document retirement,
digital rights management).
3.2.5. Business Analytical Services
Analysis and Statistics: Applying analysis and statistics to examine/resolve
business issues (e.g., mathematical, structural/thermal, radiological,
Transforming data into graphical or image form (e.g., graphing/charting,
imagery, multimedia, mapping/geospatial/elevation/global positioning
systems (GPS), computer-aided design (CAD)).
Discovery: Identifying and extracting information from multiple data
containing files stored in various formats (e.g., data mining, modeling,
Business Intelligence: Collecting information relevant to historical,
existing, or future business needs (e.g., demand forecasting/management,
balanced scorecard, decision support planning).
Generating reports derived from single or multiple data sources (e.g.,
reporting, standardized/canned reporting, OLAP).
Back Office Services
Data Management: Creating, using, processing, and managing data resources
exchange, data mart, data warehouse, meta data management, data cleansing,
extraction and transformation, data recovery). The data management services
include support for agencies’ use of the FEA/DoDEA Data Reference
Model (DRM). For more information about the FEA/DoDEA DRM, see Section
J, Attachment 5.
Resources: Recruitment, training, and management of government personnel
(e.g., recruiting, career development/retention, time reporting, awards/benefit
management, retirement management, education/training, travel management).
Management: Government financing and accounting activities (e.g., billing
accounting, credit/charge, expense management, payroll, payment/settlement,
debt collection, revenue management, internal controls, auditing, activity
based management, currency translation).
Management: Acquisition and management of Federal government assets
(property/asset management, asset cataloging/identification, asset
transfer/allocation/maintenance, facilities management, computers/automation
and Integration: Development and integration of systems across diverse
operating platforms (e.g., legacy integration, enterprise application
integration, data integration, instrumentation/testing, software development).
Capital/Workforce Management Development and Integration: Planning and
supervisory operations surrounding government personnel (e.g., resource
planning/allocation, skills management, workforce directory/locator,
team/organization management, contingent workforce management).
3.2.7. Support Services
Security Management: Assuring desired levels of protection for Federal
systems, data, and related assets are achieved (e.g., identification/authentication,
access control, encryption, intrusion detection, verification, digital
signature, user management, role/privilege management, audit trail capture/analysis).
Communications, messaging, information sharing, scheduling and task
management activities (e.g., email, threaded discussions, document library,
shared calendaring, task management).
Searching, querying, and retrieving data from multiple sources (e.g.,
precision/recall ranking, classification, pattern matching)
Voice, data, and video communications in multiple formats and protocols
(e.g., real time chat, instant messaging, audio/video conferencing,
event/news management, community management support, computer/telephony
integration, voice communications).
Management: All aspects of systems management (e.g., software distribution/license
management, configuration/installation, remote systems control, enhancements/service
updates, system resource monitoring, helpdesk support/issue tracking).
Management: Creating, managing, and processing online forms to support
business operations (e.g., forms creation, modification).
DoDEA Mission Area Support
The Alliant SB Basic Contract provides support for the DoDEA reference
models relating DoD’s specialized mission, business, and program
areas. Though the DoDEA is an emerging standard, policy and procedures
have been formalized for maintaining, evolving, and using the DoDEA
DoDEA reference models leverage existing DoD standards and reflect the
alignment with the FEA. The Alliant SB Basic Contract includes IT support
services for DoD’s Global Information Grid (GIG) architecture,
Business, Warfighter, Intelligence, and Enterprise Information Environment
(EIE) mission areas. More detailed information about DoDEA may be found
in Section J, Attachment 5.
IT Management Services
IT Management Services provide support for operations and IT resource
requirements across the Federal government. These services encompass
support for all strategic planning, management, and control functions
integral to IT initiatives. The IT Management Services provide the foundational
support to effectively align IT requirements with Federal government
Management Services provide support for all government lines of business,
functions, and service components that comprise the FEA/DoDEA Performance
Reference Model (PRM) and Business Reference Model (BRM). For more information
about the PRM and BRM, see Section J, Attachment 5.
Management Services shall enable the development and implementation
governance capabilities, to efficiently and effectively support government
agencies’ mission requirements and service delivery operations.
The services include, but shall not be limited to, support for the following
Controls and Oversight
Development and implementation of management controls and systems required
by agencies to evaluate, manage, and monitor program performance relative
to IT initiatives (e.g., agency, program, and project-level performance
plans for IT initiatives; performance measures to support evaluation
and reporting requirements for IT initiatives in compliance with FEA/DoDEA
PRM standards, etc.).
Risk Management and Mitigation
Identification of risk and preparation of risk management plans for
IT projects, initiatives, and ongoing operations. Contingency planning
to ensure continuity of IT operations and service recovery during emergency
events (e.g., risk assessments to determine contingency planning requirements
for IT operating environments; develop/maintain contingency, Continuity
of Operations (COOP), and disaster recovery plans for IT components,
develop/implement emergency preparedness systems).
Facilitate the development of IT policies, guidelines and standards
to facilitate implementation of Federal laws and regulations. The services
include support for development, implementation and maintenance of systems
to support agencies’ IT regulatory development, compliance, and
enforcement activities (e.g., monitoring/ inspection/auditing of IT
regulated activities to ensure compliance).
Planning and Resource Allocation
Facilitate the planning of IT investments, as well as determine and
manage managing overall IT resources to efficiently and effectively
support agencies’ mission operations. This service area includes,
but shall not be limited to support for the following functions:
Formulation/Execution: Facilitate the integration of budgets and plans,
at agency and departmental levels, to effectively link IT functions,
activities, and resources with mission objectives.
Planning: Facilitate the selection, management, and evaluation of IT
relative to Federal government agencies’ overall capital asset
Architecture (EA): Development and use of EA work products to manage
current and future needs of Federal government business operations (i.e.,
“baseline” and “target” architectures). The
services include transition planning and migration support for all EA
components (e.g., business, information, application, and technology
architectures), to advance the development and implementation of “core
EA capabilities.” The services shall provide support relative
to Federal government mandates for measuring and reporting on the completion
and usage of EA programs, as well as evaluating results for E-Gov alignment
and implementation of Federal lines of business and other cross-governmental
initiatives (e.g., SmartBUY, IPv6, HSPD-12).
Planning: Facilitate the effective alignment of IT requirements/ Information
Resource Management (IRM) plans with strategic business plans and program
Management Improvements: Development and implementation of improved
business practices to optimize productivity and service delivery operations
(e.g., analysis, and implementation of improvements in the flow of IT
work and program processes and tool utilization, including business
system analysis, identification of requirements for streamlining, re-engineering,
or re-structuring internal systems/business processes for improvement,
determination of IT solution alternatives, benchmarking).
Development and implementation of management, operational, and technical
security controls required by agencies to assure desired levels of protection
for IT systems and
data are achieved (e.g., establishment of policy/procedures in support
of Federal IT security requirements, conduct risk assessments to identify
threats/vulnerabilities for existing/planned systems; support Federal
mandates for measuring and reporting compliance, perform certification
and accreditation (C&A) activities; provide training services to
promote awareness and knowledge of compliance responsibilities for Federal
IT security requirements).
System and Network Controls
Facilitate the planning, development, implementation, and management
of system and network control mechanisms to support communication and
automated needs. Facilitate the planning, organizing, coordinating,
and controlling of the arrangement of the elements of protection and
monitoring capabilities, and incident recovery actions of the information
environment. The process takes configuration orders; status reports;
and operational and functional performance requirements as inputs and
provides performance capabilities and service and infrastructure controls
and network controls are controlled by environment standards such as
operational guidance. The service control requirements enable network
controls and operational performance capabilities.
The Contractor shall provide ancillary support as necessary to offer
an integrated IT solution. The ancillary support described here may
only be included in an Order when they are integral to and necessary
for the IT effort. Ancillary support may include, but is not limited
to, such tasks as:
clerical support, data entry, training, subject matter expertise, server
racks, mounts, or similar items; and construction, alteration, and repair.
A Contractor may propose a new or different skill level category when
proposing Ancillary Support consistent with this Section, provided tat
the Contractor complies with all applicable contract clauses and labor
laws, including the Service Contract Act or the Davis Bacon Act, as
Orders which may include requirements for Telecommunications, Wireless,
products and services may be fulfilled under the Basic Contract scope,
provided the work to be performed is incidental to a larger IT initiative.
Contractors are authorized to use government sources of supply in accordance
with FAR 51.101, and are encouraged to use GSA’s Networx and Satcom