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Performance/Lean Six Sigma

Methodology

Performance Management is the systematic process by which an organization involves its personnel, as individuals and team members, in improving organizational effectiveness as indicated by the accomplishment of its goals and objectives, at the Strategic, Team and Individual levels.

CRET Performance Management involves a 4-step continuous improvement process that is implemented in a cascading fashion through the Strategic, Team and Individual levels with progress and feedback communicated upward. The steps encompassing the process are:

Definition
• Within a given scope of performance, development of metrics (with associated targets
   and owners) that reflect the goals & objectives

Reporting
• Creation & execution of processes to provide visibility of actual performance against
.. planned activity

Analysis
• Evaluation of both process performance and metrics utility based on actual activity

Guidance
• Implementation of recommendations from the analysis phase - revised metrics,
   revised targets, and/or recommended process improvements

The CRET Performance Management methodology emphasizes the following guiding principles:

1.    Establish strong, senior management sponsorship.
2.    Develop and articulate a clear strategy, along with the factors critical to its success.
3.    Create a continuous Performance Management process that is flexible.
4.    Actively and continuously communicate enterprise objectives, critical measures,
        targets, and performance results throughout the organization.
5.    Establish specific, ambitious, and reachable targets that are based on comparable
...    benchmarks.
6.    Identify the vital few measures that are a) aligned to enterprise strategy and b)
        balanced across all areas – both financial and non-financial – in which value is
        created in the organization.
7.    Monitor results at specific, regular intervals utilizing leading indicators to
        assess progress.
8.    Determine the correlation between non-financial measures and financial results
        and between strategic, team and individual levels.
9.    Align reward system with measures to reinforce desired behaviors.
10.  Deploy technology to support the Performance Management process.
11.  Align the corporate culture with the Performance Management process.
12.  Develop and maintain an Improvement Portfolio as a vehicle for identifying and
...... managing core opportunities for improvement.