Business Process Reengineering (BPR)
Methodology
Work changes balanced with "work behavior values" (i.e. respect, teaming, etc,) in the work environment will yield the expected results. This balance proves to be quicker to implement and sustainable over time. Our methodology includes a blend of BPR, CM, PM, and KM, coupled with an implementation process that focuses on results tied to the work environment assessed by performance measures.
CRET focuses BPR on three areas:
1. Analytical
Reengineering to achieve value-added work processes, reducing the non value-added work, and eliminating the activities that waste time and resources.
2. Behavioral
Reengineering involves the human element and the identification of changes in the way people work throughout the organization. Changed behavior is necessary in order for the technical aspects of BPR to be successful, and the subsequent management of those changes neeeds to have a change structure for the culture to absorb the change.
3. Technical
Doing the right processes in the right way and integrating information technology into new process design will lead to the effective, efficient work place most organizations are actively seeking.
CRET will deploy the following design principals to support BPR implementation:
• Focus on the objective from the customers' perspective
• Requirements dictate supply - what customers need drive the inputs
• Ignore organization, focus on product
• Strive for simplicity
• Recognize that "To-Be" design is an iterative process
CRET will set targets for design by considering the future state for each business process by addressing the following topics:
• How do we improve the execution of current state value added tasks
• Why do we need non value added tasks
• What are we not doing that would create even greater value to the customer
• Who does what with and/or to what
• How should we measure success
When developing the future state for each business process, CRET will consider the benefits of:
• Relocating work
• Changing organizational responsibility
• Reconfiguring work steps
• Making decisions early for efficiency
• Making decisions late for flexibility
• Integrating/compressing tasks to eliminate handoffs & avoid iteration
• Introducing an integrator to coordinate complex tasks
• Simplifying the process by minimizing dependencies and interconnections
• Eliminating non-value-added activities
• Performing work only when necessary
• Decreasing/increasing the range of alternatives
• Using better information
When supporting the design of the future state for each business process, CRET will consider how the customer can:
• Minimize bureaucratic overhead
activities
• Decrease process cycle time
• Utilize standardized best practices
• Simplify the value added activities
• Eliminate redundant activities
• Reduce the frequency of activities
• Address process handoffs
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