WHY DSD
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We have been in business for more than 25 years. DSD's prevailing philosophy that, "No job is complete until the customer is satisfied", retains our high industry status and recognition.

HOW DO WE MAKE THIS HAPPEN?

OUR EMPLOYEES
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• Know how to interface with their customers - this is reflected in the high percentage of unsolicited
.. letters of commendation and acknowledgement.
• Are highly educated, highly skilled and highly motivated.
• Average a master degree in their field with additional specialized training.
• Are typically trained in the latest tools, processes and methodology.
• Work ethic reflects the premise that customer satisfaction is mandatory.

OUR MANAGEMENT
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• Believes in the business model that high employee retention is required for repeat business.
.. Customers like doing business with people they know and trust.
• Enforces low overhead - No "fluff", it keeps our cost reasonable and offers the best value to our customer.
• Provides above average employee compensation packages. High fringe benefits are a factor that is
...reflected in our high employment retention rate of over a 97 percent average during the last five years.
...(industry average is 83%). This used not only for employee retention but also as a recruitment in hiring
... highly motivated talented people.
• Targets the appropriate end of the business market.
• Know our people are our greatest asset.
• Mandate a single point of contact for all programs. This person is responsible to both the customer
...and DSD upper management. He or she knows that a job well done is reflected in their financial
...compensation and recognition.
• Policy dictates a "Cradle to grave responsibility and authority" to site managers who make it happen!
• Satisfies and exceeds customer expectations yielding repeat business. With 80 percent of our yearly
...business from repeat customers.

"We are not always the least expensive, but we are always your best value."

OUR CUSTOMERS SELECT US BECAUSE OF OUR MISSION
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• DSD understands that you, our customer have many choices available to you.
• We recognize that you require and expect excellence.
• In addition, we realize that ability alone doesn't make a program successful, it takes sincerity, loyalty,
...enthusiasm and cooperation.
• DSD delivers to our customers a competitive best value proposition based on a professional, stable
...and skilled work force, using highly motivated employees and responsible management.

This is why our trusted customers select and retain DSD Laboratories
as their contractor of choice.

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